Concierge Elite for Optometry Practices | EliteOS
Concierge Elite
Concierge Elite

Stop leaking revenue.
Start converting opportunities.

Every unanswered phone call, overdue patient, and forgotten follow-up represents lost revenue. Concierge Elite expands your communication capacity so more conversations happen, more recommendations convert, and your in-person team can focus on the clients standing in front of them.

The Revenue Leak

Your Optometry practice is likely touching 100 opportunities every month.

At an average transaction of $210, that's $21,000 in potential revenue each month. Here's how much is quietly leaking out — and how much Concierge Elite recovers.

Without Concierge Elite
100
opportunities this month
Missed calls go unanswered
No follow-up on recommendations
No reactivation outreach
Overdue patients drift away
Inquiries fail to convert
Converted 60
Revenue captured $12,600
Lost monthly $8,400
Concierge Elite Active
With Concierge Elite
100
opportunities this month
Calls answered by dedicated CSR
Timely follow-up on every recommendation
Proactive reactivation outreach
Overdue patients scheduled and in care
Inquiry-to-appointment conversion system
Converted 60
Revenue captured $17,850
Recovered monthly $5,250

That's $63,000 in recoverable revenue per year — with full coverage and zero HR overhead. Concierge Elite owns the payroll, training, sick days, and onboarding.

See what's possible
Concierge Elite

What makes us different?

Dedicated reps trained on your protocols and focused on increasing conversions.

Your team's capacity
Handled by Team
📅Appointment reschedule
💊Prescription request
🚨Emergency case
✅Check-in
🏁Check-out
Not Handled
CE Dedicated CSR
📵Missed new client call
🔔Reminder call
📞Reactivation call
📋Compliance follow-up
📝Plan sign-up
⚠️ Overwhelmed
Overflow Support
Never let ringing phones interrupt client care. Concierge Elite handles the calls your team can't get to — so nothing slips.
Recommendation Conversion
Follow up before the opportunity window closes. Timely outreach turns declined recommendations into accepted ones.
Reactivation
Bring overdue patients back into care. Proactive outreach to lapsed clients fills your schedule without new client marketing spend.
Administrative Relief
Give your in-person team time to deliver remarkable service. When communication is covered, care improves.
How It Works

The Communication Flywheel

Each cycle builds momentum. Capacity compounds.

01 Inquiries Converted 02 Overflow Handled 03 Timely Follow-Up 04 Proactive Outreach 05 Schedule Fills 06 Revenue Grows CAPACITY FLYWHEEL Continuous Growth
CAPACITY FLYWHEELContinuous Growth
  1. 01Inquiries Converted
  2. 02Overflow Handled
  3. 03Timely Follow‑Up
  4. 04Proactive Outreach
  5. 05Schedule Fills
  6. 06Revenue Grows
What You'll Build

A practice that never misses an opportunity.

✓ Faster response times on every inbound contact
✓ Higher recommendation acceptance across care plans
✓ Better preventive compliance and overdue reactivation
✓ Stronger client loyalty and repeat visit frequency
✓ Less front desk burnout and team turnover
✓ More appointments completed every week
✓ Sustainable and consistent growth

Great client experiences aren't created by rushing.

They're created by having enough time to care.

That is exactly what Concierge Elite gives your team.
From the Field

What changes when capacity isn't the constraint.

Before

"Annual exam recalls were hit or miss. We'd send a postcard and hope for the best. Contact lens patients were reordering elsewhere because we weren't following up consistently."

Independent Optometry · Seattle, WA
After

"The recall follow-ups alone paid for the service within the first two months. Our annual exam reactivation rate is the best it's ever been, and we didn't have to hire or train anyone new."

Dr. Anika P. — 9 months with Concierge Elite
Before

"We'd lose contact lens patients and never even know. Nobody had time to call and remind them to reorder through us. It fell through the cracks every single time."

Private Optometry Practice · Denver, CO
After

"Contact lens reorders, annual reminders, post-visit follow-ups — all of it happens consistently now. Revenue feels predictable for the first time. We stopped leaving money in the to-do pile."

Dr. Evan C. — 6 months with Concierge Elite

Unlock capacity and protect your revenue.

One dedicated rep. Every call answered. Every follow-up sent. Every opportunity captured.

Talk to an expert

No commitment. Just clarity on what's possible.

Case Study

See what's possible.

Optometry Practice
Recapturing the revenue hiding in unreturned calls and lapsed patients.
The Challenge
An independent optometry practice had strong patient satisfaction but weak follow-up systems. Annual exam recalls were inconsistent, contact lens reorder reminders weren't happening, and new patient calls often went to voicemail after hours.
Our Approach
Concierge Elite reps handled after-hours and overflow calls, executed structured contact lens and annual exam recall campaigns, and built a consistent new-patient intake experience.
The Result
Contact lens retention and annual exam reactivation improved significantly, translating directly to a more predictable monthly schedule and revenue baseline.
38%
increase in annual exam recall conversion
89%
inbound call answer rate, up from 61%
$74K
estimated annual revenue from reactivated patients

Find out what a dedicated rep can do for your practice.

Talk to an Expert